We cannot accept a repeat prescription order over the telephone through option 1. If you would like to order by phone it must be through option 2 for our automated prescription line or option 3 to speak with someone on our prescription phone line.
Patients on long-term medication can order repeat prescriptions in the following ways:
- Online - you can register for GP Online Services and order via the link at the top of this page. See below for details of how to register with Patient Access
- In person– tick the items required on your computerised prescription counterfoil and place in the prescription box located at the entrance of the surgery or place it in the prescription boxes located at the branch surgery collection points.
- By phone - we have a 24 hour automated prescription order line. Please ring 01736 786925 and leave a message with your personal information and what you would like to order.
- By post– send your prescription request to the surgery with a stamped addressed envelope if you would like it posted back to you.
Atlantic Medical Group
St Clare Medical Centre
St Clare Street
Penzance
TR183DX
Atlantic Medical Group
Cape Cornwall Surgery
Market Street
St Just
Penzance
TR197HX
Please allow two full working days for all repeat prescriptions to be issued whether you are a dispensing or non-dispensing patient.
Dispensing a prescription takes a further two working days.
Please remember to take weekends and bank holidays into account.
Registering for online services:
1. Log on to www.patientaccess.com or click on the blue box above.
2. You will also be asked for a "memorable word". Ensure that the word is memorable as you will need this word when you log in in future.
3. Follow the instructions to register. As part of the registration process you will be asked for the Surgery's postcode. There currently appears to be a problem finding Atlantic Medical Group which our system provider is trying to resolve. You can bypass this stage by clicking on the sentance "If your practice is not located in England click here instead." You can then enter the linkage codes detailed in point 4.
4. You will then be asked for Linkage Key and Account ID numbers. Please contact the Surgery by emailing (NOT phone) atlantic.letters@nhs.net. This will allow us to verify your email address and we can send your codes by return email.
5. If you were previously registered with The Waiting Room you will not need to provide identification as this has already been checked. If, however, you are new to online services you will need to contact the Surgery to provide ID before your codes can be sent to you.
6. You do NOT need to specify a Pharmacy for your medication - we already have this recorded at the Surgery.
If you need any help with registering with Patient Access please contact the Surgery on 01736 363741 or 01736 788306
